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Flexicon Help FAQ

Search help

Q. When I click on a clue, the clue does not appear in Search. How do I search for that clue?

A. Only clues with the Live Search icon next to them will automatically appear in the search box when you the Get a hint option. To search for other clues, you will need to type in other clues into the Search box.

Please note that clicking a link will not take you out of the game. Also, you can click the Back button on your browser to view your search results again.

Adobe® Flash Player error messages

Q. An error occurs in the Adobe Flash Player.

A. This game requires Adobe Flash Player 7.0 or higher. If you an older version of the player installed, you will need to update your current version.

Additionally, make sure your computer system meets the MSN Games system requirements to run the latest versions of Adobe Flash player.

Step 1

Close any programs you have open on your computer.

Step 2

Log on to the Internet.

Step 3

Go to http://www.adobe.com/downloads/ and click Download by Adobe Flash Player to install the latest version.

Step 4

If after installing the Adobe Flash Player you still experience problems, it is likely that some settings or preferences for your Internet connection are preventing the game from loading properly.

First verify if the player is working by viewing the link below.

http://www.adobe.com/shockwave/welcome/

If your player is not working correctly (you will not see this ad), please go to the Adobe Flash Player support pages for assistance.

http://www.adobe.com/support/flashplayer/

Game load issues

Q. The Adobe Flash Player is installed correctly but the game will not load.

A. Most commonly, a game will not load if required Internet browser settings (ActiveX controls) have become disabled. The quickest way to enable these Internet settings is to reset your computer system’s Security Settings to the default system settings. To learn how to change these settings, click:

Enable Internet browser options to play the game

Before starting the game, empty your browser’s Internet cache. Windows temporarily stores (caches) Internet files on your system in the Temporary Internet Files folder. If this folder is full or files within it become corrupted, the game may have problems loading. Periodically emptying this folder can improve the performance of your Internet browser. To learn how to empty the Internet cache, click:

Empty Windows Temporary Internet Files