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| “Troubleshooting video ad problems” | |
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| Install the latest version of Adobe® Flash Player | |
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| | The video player uses the latest version of Adobe Flash Player. If you an older version of the player installed, you will need to update your current version.
Additionally, make sure your computer system meets the MSN Games system requirements to run the latest versions of Adobe Flash player. | |
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| | Step 1 | |
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| | Close any programs you have open on your computer. | |
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| | Step 2 | |
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| | Log on to the Internet. | |
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| | Step 3 | |
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| | Go to http://get.adobe.com/flashplayer/ and click Adobe Flash Player. | |
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| | Step 4 | |
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| | Click Install Now and follow the online directions to install the latest version of Adobe Flash Player. | |
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| | Important Note: Microsoft cannot vouch for the security and reliability of solutions offered by other companies. | |
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| | If after installing the Adobe Flash Player you still experience problems, it is likely that some settings or preferences for your Internet connection are causing error messages. | |
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| Verify Adobe Flash Player is working on your system | |
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| | You can check to see if Adobe Flash Player is working properly on your system. Click the link below to open the Adobe Flash Player test page. Under “Adobe Flash Player,” you should see a Adobe Flash Player ad verifying the player is installed correctly. | |
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| | http://www.adobe.com/shockwave/welcome/ | |
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| | If your player is not working correctly (you will not see this ad), please go to the Adobe Flash Player support pages for assistance. | |
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| | http://www.adobe.com/support/flashplayer/ | |
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| Empty Temporary Internet Files | |
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| | Windows temporarily stores (caches) Internet files on your system in the Temporary Internet Files folder. If this folder is full or files within it become corrupted, the ads may cause errors or not load. Periodically emptying this folder can improve the performance of your Internet browser. To learn how to empty the Internet cache, click: | |
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| | Empty Windows Temporary Internet Files | |
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| Report a problem ad | |
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| | If the above steps do not resolve this issue, please send a screen shot of the error you are receiving to MSN Games Customer Support. | |
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| | Step 1 | |
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| | Press the Print Screen button (PrtScn or Prt Sc) located above the delete key, depending on your key board. | |
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| | Step 2 | |
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| | Click Start, Programs or All Programs, Accessories, and then click Paint. | |
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| | Step 3 | |
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| | On the Edit menu, click Paste | |
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| | Step 4 | |
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| | On the File menu, click Save and save this file as Error.JPG | |
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| | Step 5 | |
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| | Please attach this screenshot to your email | |
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