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“The fonts in a game are unreadable, game pieces or missing, or the buttons in the game do not respond when I click them”

This problem can be caused by a corrupt download of the game. To resolve this issue, follow the steps below.

Enable settings to install game software

MSN Games requires that you enable certain Internet browser options to view Web pages and install game software. To learn how to enable these options, click:

Enable Internet options to install game software

Clear Temporary Internet Files

Close all Internet browser windows. Then follow these steps to clear Temporary Internet Files and set your browser to look for newest versions of files.

Step 1

Click Start, point to Settings, and click Control Panel. In Windows XP, just click Start and then Control Panel. If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the icons.

Step 2

Double-click Internet Options. In Microsoft Windows XP, you may need to click the Network and Internet Connections icon before clicking Internet Options.

Step 3

On the General tab, click Settings in Temporary Internet Files

Step 4

Under “Check for newer versions of stored pages,” click to select the “Every visit to the page” option. Click Apply to save this change.

Step 5

Next, click View Files.

Step 6

On the Edit menu, click Select All.

Step 7

On the File menu, click Delete. If prompted click Yes or OK to delete all files.

Step 8

Close all Windows

Disable any programs that may affect game files    

Software like virus ware, Internet Accelerator programs, Internet security software, and other Internet programs may cause game files to be corrupted. Disable these programs before trying to play the game again.

If disabling these programs resolves the issue, please contact the software manufacturer to obtain any updates that allow you to use your software with our site.

Install or update Macromedia® Flash Player

Some MSN Games are designed to be viewed with Macromedia Flash Player, an Internet browser plug-in. A prompt to install this software appears the first time you attempted to play a game. If for some reason the plug-in did not install or if it had become corrupt, you must install the plug-in directly from the Adobe® website. If you are unable to install this plug-in during your first attempt to play a game, follow the steps below to update your current version of Macromedia Flash Player.

Step 1

Close any programs you have open on your computer.

Step 2

Log on to the Internet.

Step 3

Go to http://www.adobe.com/downloads/ and click Macromedia Flash Player

Step 4

Click Install Now and follow the online directions to install the latest version of Macromedia Flash Player.

If after installing the Macromedia Flash Player you still experience problems, it is likely that some settings or preferences for your Internet connection are preventing the game from loading properly. Follow the instructions below to optimize your preferences.

Verify Macromedia Flash Player is working on your system

You can check to see if Macromedia Flash Player is working properly on your system. Click the link below to open the Macromedia Flash Player test page. Under “Macromedia Flash Player,” you should see a Macromedia Flash Player ad verifying the player is installed correctly.

http://www.adobe.com/shockwave/welcome/

If your player is not working correctly (you will not see this ad), please go to the Macromedia®  Flash Player support pages for assistance.

http://www.adobe.com/support/flashplayer/

Firewall conflict

Some firewall programs may not allow the game file to download correctly.

If you are using Norton Internet Security (NIS), this issue is a know issue with this software. Follow the steps below to remove Port 80 from the HTTP Port list.

Step 1

Close all Internet Browser windows.

Step 2

Click the NIS notification area icon, and then select Norton Internet Security from the top of the list.

Step 3

Click Options.

Step 4

Click the Firewall tab.

Step 5

Under the "HTTP port" list, locate and highlight the number 80 in the list, highlight it, and then click Remove.

If you have any other firewall program, temporarily disable the firewall. MSN Games caches games in the Internet cache. Therefore, temporarily disabling the firewall and causing the list to refresh is a possible workaround. Make sure that the firewall is re-enabled immediately after the list is refreshed.

Important: We recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate steps to help protect the system.

Step 1

Close all Internet Browser windows.

Step 2

Right-click the icon for the firewall or antivirus software in the System Tray (the area by the System Clock on the Task bar), and then click Disable. If this option is not available, click Exit.

Step 3

Go to http://games.msn.com and try playing the game gain.

Step 4

Once the game successfully loads, re-enable the firewall. To do this, start your firewall program from the list of programs. If you require further assistance with your firewall software, please consult the software’s help files or manual.

If turning off your firewall software resolves this issue, please contact the firewall software development support team for assistance in updating this software to work with MSN Games.

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