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“Nothing happens when I click Play Now”

Disable pop-up blockers

Clicking the Play Now button opens the game in a new window. If you have a pop-up blocker enabled, the game will not open. To disable this feature, follow the steps below.

Step 1

Open Internet Explorer.

Step 2

On the Tools menu, point to Pop-up Blocker. Click “Turn off Pop-up Blocker” if this option is available to turn of this feature.

Step 3

Next, if you have Norton Internet Security™ software installed, you may have also installed the browser toolbar.  By the Norton Internet Security™ toolbar, click the drop down menu arrow. If “Block pop-ups on this site” is checked, click to uncheck it.

Step 4

If you have the Google™ Toolbar installed, click the Pop-up Blocker icon to enable pop-ups. (Pop-ups will be disabled if the red circle with a line through it appears on the icon.)

Step 5

If you are using any other Internet security software that may prevent pop-ups from loading, view that software’s help file to learn how to enable pop-ups.

Step 6

Once the game loads, you can re-enable this feature.

Enable Internet browser options to view MSN Games Web pages

MSN Games requires that you enable certain Internet browser options to view Web pages. If these options are disabled, you may not be able to view pages or sign into your account.  To learn how to enable these options, click:

Enable Internet options to view MSN Games Web pages

Unblock MSN Games cookies in your Internet browser settings

New versions of Internet Explorer have an option which allows you to block cookies.  If you have blocked MSN Games cookies in your Internet browser settings, you will not be able to access the purchase pages. To unblock these cookies, follow the steps below.

Step 1

Close any Internet browser windows that are open.

Step 2

Click Start, point to Settings, and click Control Panel. In Windows XP, just click Start and then Control Panel. If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the Control Panel icons.

Step 3

Double-click Internet or Internet Settings. In Windows XP, you may need to first click Network and Internet Connections before clicking Internet Settings or Internet Options.

Step 4

Click the Privacy tab.

Step 5

In the Web Sites section, click Edit.

If you do not see a Web Sites section, click the Security tab. In the “Select a Web content zone to specify security settings, click the Restricted Sites icon and then Sites.

Step 6

Under Managed Web sites, locate the “zone.msn.com,” “msn.com,” or “zone.com” domain. Highlight the site and click Remove.  Repeat this step for “live.com” and “passport.net.”

Step 7

Once these sites are removed, click OK.

Step 8

Click OK to close Internet Options.

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