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“Action canceled” error

Clear Internet Cache

Although you do not need to be logged into the Internet to play PC Download games, some games utilize an Internet browser feature, the Macromedia® Flash Player plug in, which can cause this error to occur. First, clear your cookies and Windows Internet cache to correct this issue by following the steps below:

Step 1

Close all browser windows.

Step 2

Click Start, point to Settings, and click Control Panel. In Windows XP, click Start and then Control Panel.

If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the icons.

Step 3

Double-click Internet Options. In Windows XP, you may need to click the Network and Internet Connections icon before clicking Internet Options.

Step 4

On the General Tab in Temporary Internet Files, click Delete Cookies and then OK.

Step 5

Click the Delete all offline content check box to select this option, click Delete Files and then OK.

Step 6

Click OK to close Internet Options.

Step 7

Now try playing the game again.

Turn off LAN settings

If the LAN (Local Area Network) settings are enabled in Internet Explorer and your system is not connected to a LAN, this error may occur. To turn off these settings, follow the steps below.

Step 1

Close all browser windows.

Step 2

Click Start, point to Settings, and click Control Panel. In Windows XP, click Start and then Control Panel.

If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the icons.

Step 3

Double-click Internet Options. In Windows XP, you may need to click the Network and Internet Connections icon before clicking Internet Options.

Step 4

On the Connection Tab, click LAN Settings.

Step 5

If a check mark appears in any of these boxes, click the checkmark to clear it.

·         Automatically detect settings

·         Use automatic configuration script

·         Use a proxy server for your LAN

Step 6

Click OK to close Internet Options.

Step 7

Now try playing the game again.

Note:  If you receive the message “The Web page you requested is not available offline. To view this page, click Connect,” click Connect to play the game:

 When you click this option, you are not connected to the Internet, but you are connected to the loop back address for the computer.

Temporarily turn of firewall software

Firewalls help prevent unauthorized Internet users from accessing private networks that are connected to the Internet. Occasionally a firewall conflict may cause this error message. To test to see if a firewall conflict is causing this error, temporarily turn off your firewall software by following these steps:

Step 1

Locate the icon for the firewall program in the notification area at the far right of the taskbar by your system’s clock (the system tray).

Step 2

Right-click the icon, and then click Disable.

Note:  If you do not see the Disable option, contact the manufacturer of the firewall or security software for help.

Step 3

Open the game and see if the error message still occurs.

If you no longer receive the error message after your turn your firewall software off, contact your firewall manufacturer for assistance on how to avoid firewall conflicts.

For information about how to contact your firewall manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

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