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| “Unable to read installer data” error | |
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| Clear Internet Cache | |
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| | This error will occur if the installer files have become corrupt. First, clear your cookies and Windows Internet cache to correct this issue by following the steps below: | |
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| | Step 1 | |
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| | Close all browser windows. | |
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| | Step 2 | |
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| | Click Start, point to Settings, and click Control Panel. In Windows XP, click Start and then Control Panel.
If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the icons. | |
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| | Step 3 | |
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| | Double-click Internet Options. In Windows XP, you may need to click the Network and Internet Connections icon before clicking Internet Options. | |
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| | Step 4 | |
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| | Click the Delete all offline content check box to select this option, click Delete Files and then OK. | |
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| | Step 5 | |
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| | Click OK to close Internet Options. | |
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| Empty Windows Temp folder | |
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| | The game installer uses the Windows Temp folder to temporarily cache or to extract install files. Be sure to empty this folder to ensure a clean installation. | |
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| | Step 1 | |
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| | Click Start and then Run. | |
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| | Step 2 | |
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| | In the Open box, type: TEMP | |
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| | Step3 | |
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| | Click OK to open the Windows Temp folder | |
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| | Step 4 | |
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| | On the Edit menu, click Select All. | |
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| | Step 5 | |
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| | On the File menu, click Delete and delete all the files in this folder. If prompted, click Yes or Yes to all to remove these files. | |
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| Turn off programs | |
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| | Next, restart your computer system and then disable programs currently running on your system. These programs can cause problems when you try to install software. To learn how to disable these programs, click: | |
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| | Disable programs currently running on your system | |
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| Install the game | |
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| | Once you have completed the above steps, install the game. | |
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| | Step 1 | |
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| | Go to http://games.msn.com and click PC Download on the left navigational bar in the "Browse Games" section under "Ways to Play." | |
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| | Step 2 | |
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| | Locate the game and click it. If you do not see the game, click More in the Word section. | |
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| | Step3 | |
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| | On the game page, click Try It Now. | |
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| | Step 4 | |
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| | Click Run or Open to download and install the game. | |
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| | Step 5 | |
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| | Now try playing the game again. | |
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| | Tell us what you think about this support article. | |
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