Back to previous page

Enhanced for Windows Vista™ games

Contact Billing customer support

For assistance with your billing questions, contact Enhanced for Windows Vista games billing support*.

*MSN Games has partnered with Oberon™ Media to provide you with Enhanced for Windows Vista games. Clicking this link will take you to this company’s customer support request email submission form.

Contact Technical Support

If you are experiencing errors or other technical difficulties while playing a Windows Vista Enhanced game, please contact Enhanced for Windows Vista games technical support for assistance resolving these issues

Be sure to include the following information:

·         The name of the game

·         The exact details of the problems occurring in the game

·         Your computer system’s specifications

To locate your computer system’s specifications, follow these steps:

Step 1

Click Start and then Run.

Step 2

In the Open box, type: DXDIAG

Step3

Click OK to open the DirectX Diagnostic Tool. The tool may take a few minutes to open.

Step 4

In the DirectX Diagnostic Tool, click Save all information and save this information as a text file. Please attach this file to your e-mail.