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Installation or loading errors, including “ActiveX” errors or “Critical” errors

If you encounter an error while installing game files or while loading a game, try following the steps below.

Sign in with a Windows User Account with administrative privileges

To install game software on a Windows Vista or Windows XP Professional computer, you need to sign into the computer with an account that allows you to make system changes in order to install game software (for example, an Administrator or Standard user account). If you are signed in with a Restricted user account, you will not have the option to install game files. Please contact the computer’s owner or your IT department if you need assistance logging in with this type of account.

Adjust Internet Options settings

This problem may occur from out-of-date files or if the system is preventing ActiveX controls from installing.

Step 1

Click Start and then Control Panel.

If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the icons.

Step 2

Open Internet Options.

You may need to click the Network and Internet Connections icon before clicking Internet Options.

Step 3

Click the Security tab.

Step 4

In the Security level for this zone section, click Custom Level to open Security Settings

Step 5

In the Reset custom setting section, change the Reset to: option to Medium or Medium-low.

Step 6

Click Reset.

Step 7

Click OK to close the Security Settings window.

Step 9

Click the General tab in Internet Options.

Step 10

In Windows XP with Internet Explorer 6.0, on the General tab in the “Temporary Internet files” section, click Delete Files.

In Windows Vista or for systems with Internet Explorer 7.0 or higher installed, click Delete in the "Browsing history" section and then Delete Files in the "Temporary Internet files” section.

Click Yes or OK to remove these files.

Step 11

Next, click Delete Cookies and then Yes or OK to remove these files.

In Windows Vista or for systems with Internet Explorer 7.0 or higher installed, close the Delete Browsing History window when completed.

Step 12

Click OK to close the Internet Options window.

Uninstall the ActiveX control

If problems persist, it is likely that the ActiveX software required to play this game is corrupted and will need to be manually removed from your system. For directions on removing this software, see the following article:

Uninstall Messenger game files

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