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| “Installation errors” | |
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| Windows XP or Windows 2000 | |
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| | To install game software on a Windows 2000 or Windows XP Professional computer, you need to sign into the computer with an account that allows you to make system changes in order to install game software (for example, an Administrator or Standard user account). If you are signed in with a Restricted user account, you will not see the Yellow bar. Please contact the computer’s owner or your IT department if you need assistance logging in with this type of account. | |
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| “Whoops!” error | |
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| | If you encounter the “Whoops!” error while installing game files, view the following article to learn how to resolve this issue: | |
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| | “Whoops!” error | |
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| Invite a friend | |
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| | The first time your friend receives an invitation to play, MSN Messenger will automatically decline this invitation for your friend. Have your friend click the option to see more information about obtaining the application, and your friend will be prompted to sign into MSN Games with their MSN Messenger account information and install the game software. Once the software installs, your friend will automatically join the game. If your friend closes the message window before clicking that link, cancel the invitation and send it again. | |
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| | Step 1 | |
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| | Send your friend an invitation. | |
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| | Step 2 | |
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| | MSN Messenger will automatically decline this invitation for your friend, since your friend does not have the software installed. | |
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| | Step 3 | |
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| | Have your friend click the option to see more information about obtaining the application.
If your friend closes the message window before clicking that link, cancel the invitation and send it again. | |
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| | Step 4 | |
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| | A new page will open and your friend will be prompted to sign into MSN Games with their MSN Messenger account information and install the game software. If your friend encounters the “Whoops!” error while installing game files, have your friend view the following article to learn how to resolve this issue | |
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| | “Whoops!” error | |
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| | Step 5 | |
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| | Once the software installs, your friend will automatically join the game. | |
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| Clear Internet Cache | |
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| | You may also need to clear your cookies and Windows Internet cache to correct this issue. To delete cookies and Temporary Internet Files, follow the steps below: | |
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| | Step 1 | |
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| | Sign out of all MSN Games accounts, including MSN Messenger. | |
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| | Step 2 | |
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| | Close all Internet browser windows and exit any e-mail programs you have open. | |
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| | Step 3 | |
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| | Close MSN Messenger if it is open. In the System Tray on your Task Bar, you will see a MSN Messenger Icon. Right-click on this icon and click Exit. | |
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| | Step 4 | |
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| | Make sure your Internet browser settings allow cookies, or you will not be able to sign into MSN Games. To learn how to enable these settings, view the following article. | |
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| | Enable cookies in Internet Options | |
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| | Step 5 | |
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| | Click Start, point to Settings, and click Control Panel. In Windows XP, click Start and then Control Panel.
If the Control Panel window is empty, click View all Control Panel Options in the left section of the window to show all the icons. | |
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| | Step 6 | |
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| | Double-click Internet Options. In Windows XP, you may need to click the Network and Internet Connections icon before clicking Internet Options. | |
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| | Step 7 | |
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| | On the General Tab in Temporary Internet Files, click Delete Cookies and then OK. | |
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| | Step 8 | |
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| | Next, click Delete Files and then OK. | |
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| | Step 9 | |
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| | Click OK to close Internet Options. | |
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| | Step 10 | |
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| | Go to http://games.msn.com | |
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| | Step 11 | |
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| | At the top of this page, click Sign In and sign into MSN Games. | |
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| | Step 12 | |
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| | Go to the game page and click Play Now to start the game download and installation process. | |
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| Troubleshoot by game | |
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| | If the above steps do not resolve the issue, click the game below for more troubleshooting steps. | |
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| | Backgammon | |
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| | Bankshot Billiards™ 8-ball | |
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| | Bankshot Billiards™ 9-ball | |
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| | Bankshot Billiards™ Cutthroat | |
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| | Catan Online™ | |
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| | Checkers | |
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| | Chess | |
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| | Dominoes | |
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| | Hearts | |
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| | Spades | |
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| | Texas Hold'em | |
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| | UNO® | |
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| | Wheel of Fortune | |
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| | Tell us what you think about this support article. | |
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