"CD-ROM Required" game help | Back to the main Support page
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| "CD-ROM Required" game help. | |
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| How do I play a "CD-ROM required" game on MSN Games | |
| · MSN Games System Requirement List | |
| · What do I need to do to play a "CD-ROM required" game on MSN Games? | |
| · Why do I need a MSN Games account? Is it free? | |
| · Choosing a room to play in | |
| · I need help finding a partner to play a game | |
| · What is MSN Games’ Privacy Policy? | |
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| Sign-in questions, issues, and error messages | |
| · My MSN Games account information | |
| · I forgot my password | |
| · I received an e-mail requesting I give out my password. | |
| · How do I change my MSN Games sign in e-mail address? | |
| · How do I sign in to MSN Games using another account? | |
| · How do I create a second MSN Games account? | |
| · Can I use my MSN Games account on another computer? | |
| · I do not see a Sign In or Sign Out option on MSN Games | |
| · Authentication error occurs when I sign into MSN Games | |
| · “Cookies must be allowed” error message | |
| · “Password does not match” error message | |
| · Unable to sign into MSN Games | |
| · The “Create new nickname” Web page appears when I sign in | |
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| Nickname questions, issues, and error messages | |
| · Change my nickname | |
| · “Nickname is being used by another player” error message | |
| · How can I add a nickname for another person to my account? | |
| · I am signed into MSN Games but appear as a guest in the game. | |
| · How do I delete a nickname? | |
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| Downloading and installing game files | |
| · Game patches and updates | |
| · How do I download and install the basic files to play any multiplayer game on MSN Games? | |
| · What am I installing when I install the basic MSN Games files or the “Essential Zone.com File”? Why do I need to install files each time I play a different game? | |
| · What ports do I need to open in my firewall or proxy server? | |
| · I can't install game software using the “MSN Games Installer.” | |
| · A registry error occurs when I install files on Microsoft Windows 2000 or XP Professional | |
| · I cannot download files using America Online | |
| · I can't install game software using the “MSN Games Installer.” | |
| · ”Failed to extract file C:\PROGRA~1\MICROS~9\TEMP\<<filename>>” error | |
| · “An incomplete Zone installation was detected” error | |
| · “The File/Fileset filename is unaccounted for” error | |
| · “Unable to parse line <xxx>” error | |
| · “ZSetup was started, but rejected the component data” error | |
| · Update DirectX | |
| · How do I uninstall the MSN Games Essential files? | |
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| When I click on a game room it doesn’t work or I’m getting a specific error message | |
| · When I click on a game room I am prompted to sign in even though I am already signed in | |
| · How do I allow other users to play on my Microsoft Windows 2000 or XP Pro machine? | |
| · A Web error is preventing my game from opening error message | |
| · Close your browser and try again error message | |
| · Unable to detect game installation error message | |
| · Age of Empires: Unable to detect game installation error message | |
| · How do I allow other users to play on my Microsoft Windows 2000 or XP Pro machine? | |
| · “Unable to launch room” error message | |
| · When I enter a game room, my computer stops responding, hangs, or locks up. | |
| · A game room is missing. | |
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| I can enter a room, but I can’t play a game | |
| · In a game room or while I’m playing a game, my computer experiences high latency | |
| · ‘"Your connection to the MSN Games game server has been closed" error message | |
| · I keep getting disconnected when I'm playing on MSN Games | |
| · Age of Empires II: The Conquerors: Cannot record a game | |
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| Using chat features in a game room or at a game table | |
| · How do I chat in a game room? | |
| · I was gagged or booted for inappropriate chat. What is appropriate chatting for MSN Games? | |
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| ZoneStats help | |
| · I need help with ZoneStats. What should I do? | |
| · I have forgotten my ZoneStats password. How do I retrieve it? | |
| · How can I remove my incomplete from ZoneStats? | |
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| Help with Age of Empires Ratings | |
| · How are the games rated? | |
| · How do I view other player’s or my ratings? | |
| · My scores and ratings are not being recorded | |
| · How do I remove an incomplete from my record? | |
| · I keep getting disconnected when I'm playing on MSN Games | |
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| I want to learn more about tournaments, special events, and spotlights | |
| · Tournament and Special Event help | |
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| Help with a disruptive player | |
| · What is a disruptive player? | |
| · How do I turn on the option to filter offensive language from a game room or table? | |
| · How do I ignore a disruptive player in a game or chat room or at a game table? | |
| · How do I keep unwanted players from joining my games? | |
| · How do I remove an unwanted player from a game? | |
| · How do I keep someone from seeing me online or sending me ZoneMessages? | |
| · How do I allow only my friends to see me online or send me ZoneMessages? | |
| · What other options are available for handling disruptive players? | |
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| Questions about “+” members* | |
| · Learn all about the Member Plus program at http://www.memberplushq.com | |
| · Member Plus feedback, comments, and concerns. | |
| · Chat with a Member Plus | |
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| Banned Accounts | |
| · Why was my account banned? When will I be unbanned? | |
| · Learn what is expected of you in the MSN Games Code of Conduct | |
| · Can I appeal my ban? | |
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| Asheron’s Call billing help | |
| · Asheron’s Call game descriptions and membership prices | |
| · Terms and Conditions of a Asheron's Call membership | |
| · How do I subscribe to Asheron’s Call or Asheron’s Call Dark Majesty? | |
| · How do I unsubscribe from or cancel my Asheron’s Call membership? | |
| · Can I get a refund for one or more Asheron's Call memberships? | |
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| Need more help? | |
| · More Customer Support information | |
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